Navigating the Storm: Effective Social Media Crisis Management
This article provides insights into real-world social media crises and best practices for effective crisis management, including proactive measures to prevent future crises. It covers examples like the United Airlines, Pepsi, and H&M controversies, emphasizing the importance of swift and transparent responses, empathy, and humility in crisis communication. Additionally, the article highlights tools like Hootsuite, Social Mention, and Talkwalker for monitoring social media and stresses the significance of preventive strategies, training, policy-making, and crisis communication planning.